How to Check Balance in Etisalat

Check Balance in Etisalat

Etisalat, the UAE’s largest telecommunications operator, is one of the most innovative companies in the region. It has redefined the way people communicate with each other by providing them with advanced mobile solutions and services that suit their needs.

Etisalat’s vision is to be a leading provider of integrated communication solutions and services across the MENA region. The company was established in 1976 and has played a pioneering role in various fields, including:

  • Mobile telephony and mobile banking;
  • Internet and broadband services;
  • Virtual private networks (VPN);
  • Satellite communication systems;
  • Voice over Internet Protocol (VOIP) solutions;
  • E-commerce portals; and
  • Entertainment portals

So, this article will illustrate to you how to check your balance in Etisalat using different methods. You can use any of these methods to check your phone balance.

Method 1: Check Your Etisalat Prepaid Balance

  1. Dial 121#

Etisalat prepaid subscribers can dial 121# from their mobile phones and enter their Etisalat SIM card number to check their balance. This is a very useful tool for people who have more than one SIM card because they can check all their active subscriptions at once.

  1. Dial 101# to Find Prepaid Offers and Deals

Dialing 101# will give you information about the latest Etisalat prepaid offers and promotions. You can also check your balance, top-up, and more by dialing this number.

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Method 2: Check Your Etisalat Postpaid Balance

  • Dial the number 170# to obtain your data and request a query on that data.
  • If you want to know when your food order will arrive, just dial 140#.
  • Press 121*37# to know how many minutes you have left in your postpaid account.

Method 3: Etisalat Balance Inquiry by Mobile App

The Etisalat mobile app allows you to check your account balance, view your call and data history, and more. To check your balance on the mobile app, follow these steps:

Download and install the Etisalat mobile app from the Google Play Store or Apple App Store.

Open your mobile phone’s settings menu, then select Data usage (or Mobile data if you’re using an iPhone). If you don’t see this option, it’s because you haven’t used your gadget for a period. Try turning off your phone for 10 seconds and then turning it back on again.

Select Mobile Data Limit or Limit Data Usage (depending on the Android you’re using), then tap Set limit. It will start a new screen where you can set a monthly data limit for yourself. Tap OK when finished.

Step 4: Phone Call Customer Care

If you have a new SIM card, the easiest method to check your balance is to call Etisalat Customer Care (CAR) at 8002300 and follow the voice prompts. You will be asked to put your mobile number, select the language and then enter your PIN code. After that, you will be connected with a customer care agent who will help you check your balance.

How to Load Airtime onto Your Etisalat Prepaid SIM Card

You can recharge your Etisalat prepaid account by using the following options:

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1. My Etisalat UAE App

If you have an Android device or iPhone and want to recharge your account balance using your smartphone, then download and install my Etisalat app. After installing the app on your mobile device, open it and enter your Etisalat SIM card number and click on the “Recharge” button. 

Choose “Prepaid” as your preferred payment method and select your preferred recharge amount from $5 to $200. Click on “Confirm” when done and wait for a few seconds until your recharge request gets processed successfully by the Etisalat customer care team.

2. Credit Transfers

Once you have registered in the My Etisalat app, you can transfer credit to your number by selecting the “Add Credit” option in the menu. You will then be asked to put the amount that you wish to add to your prepaid line, followed by a confirmation code which will be sent to your registered mobile number via SMS or email, depending on what options have been chosen by the customer during registration.

3. Autopay

Etisalat has made it possible for you to recharge your Etisalat Prepaid account by simply setting up an Autopay plan. You can choose any amount you want to recharge your account, and the money will be deducted from your bank account at the chosen interval of time (daily, weekly or monthly). 

4. Etisalat Payment Machine

You can go to any of the Etisalat payment machines in your area and recharge your account by paying cash into them. You will be given a receipt, and this receipt should be kept safe as it contains your recharge details for 30 days from the date of recharge till the date of validity of the recharge voucher (RPV).

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5. Online Recharge

The easiest way to recharge your Etisalat prepaid account is through the online recharge portal by following these steps;

Log in to your account at with your username and password (username & password provided during registration). 

You will be redirected to the next page with all available options for recharging depending on your selected plan (i.e., top-up, voice call, and data). Select the preferred option and click on it, then proceed further by entering the required details (e.g., phone number(s), the amount needed, etc.)


When you make a call, the amount of credit that you have is deducted. Remember to check your balance regularly, so you don’t run out of credit. There is a charge for checking your balance through the automated service, which can be checked online or by calling the customer care number.

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FAQs | Check Balance in Etisalat


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